Electronic Data Interchange - VAN - GDSN

Customer Satisfaction

Commport’s Commitment to Your Satisfaction

As a customer centric service organization, Commport is always striving to ensure that our customers are satisfied with the products and services that we offer in Electronic Data Interchange, Value Added Networks and Global Data Synchronization Networks. The Microsoft Customer Satisfaction Survey is one critical tool that we use to measure your level of satisfaction.

As a Gold Certified member of the Microsoft Partner Network, we have the opportunity to conduct customer satisfaction surveys, administered by Microsoft and their third party marketing company, TNS Marketing. This survey allows us to gain a better understanding of our customers and their level of satisfaction and to benchmark our performance as we endeavour to make changes and improvements to our products and services.

See How Commport Scores in Customer Satisfaction Surveys

Our customers are periodically asked to provide us with feedback by way of this survey as a part of our ongoing commitment to customer satisfaction. Surveys are conducted on an opt-in only basis. To see how we’ve been doing so far, download your copy of the most recent Commport Customer Satisfaction Survey results and Action Plans today!

In follow up to our results whitepaper, Action Plans, Commport is actively working to improve our customer support processes. We have implemented a front line customer support help desk, which is now communicating with our customers on a daily basis. This specialized team is available Monday – Friday 6:30 am to 7:00 pm EST. For more information about this team and their availability please review our Customer Support Hours.

Our on-call Operations team remains available via phone 24 hours a day. You can reach them anytime by calling 905-727-6782 ext. 2222.

Please also view our Customer Support Commitment document.

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