Commport Careers

Commport Communications is a technology firm located in Newmarket, Ontario. We are Canadian owned, have been in business since 1985, and are one of North America’s original EDI network providers! 

Commport is a trusted provider of EDI, GDSN, and data integration solutions that helps organizations streamline supply chain operations and exchange critical business data with confidence. We work with leading enterprises and partners across North America, delivering secure, scalable, and high-impact solutions.  

At Commport we live and breathe our Purpose: To improve business efficiency through secure data processing, tailored integration services and exceptional customer support.

The Opportunity

Reporting to the Manager of EDI Translation Services, the EDI Analyst is responsible for the implementation of EDI between Commport customers and their trading partners. The EDI Analyst modifies and manages all mapping documentation for Commport customers and provides support to EDI production processes as required.  

What You’ll Do

• Manage projects for customer implementations across all EDI business using a variety of software tools and adhering to delivery dates and deadlines.
• Manage, maintain, and update all EDI Services translator products and their underlying databases, regardless of their deployment location.
• Translate the needs of a business or client into a technical solution via active listening and communicate that solution back to the customer in a way that is easily understood.
• Establish contact with customers and their trading partner(s) to coordinate EDI testing, change requests and implementations, which are the primary link between the customer and their trading partner for any requested set up.
• Work with the customer and trading partner to resolve issues quickly and effectively.
• Analyze the data/documents being exchanged and review maps of customer documents to ensure the EDI Mapper accommodated all their trading partners and EDI Standards.
• Troubleshoot testing or data processing issues utilizing knowledge of system architecture and configuration (with the help of senior staff), to identify the source of problems and make improvements.
• Test and correct any failures (with the assistance of a Programmer if required) as needed, to ensure compliance with mapping documentation and the EDI Standards.
• Train customers on the use of Commport’s various customer-facing services or tools.
• Communicate any changes in timeline, roadblocks, and scope of work creep in collaboration with the Customer Success Manager.
• Assist Customer Success Managers in providing the best possible solutions to solve our customer issues.
• Work with Network Admin and Help Desk teams when required to support proper data exchanges via communications (AS2, SFTP, InterVANFTP, FTP).
• Track all customer related activities in Commport’s CRM on a continuous basis.
• Follow Commport’s Security Policies and procedures and all laid out best practices.

*All other duties as required.

Key Competencies 

• Accountability 

• Teamwork 

• Analytical Thinking 

• Problem Solving 

• Communication 

• Service Orientation 

• Planning and Organizing 

Working Conditions 

• Manual dexterity required to use desktop computer and peripherals 

• Remote work and in-office work

• Overtime as required 

Education and Experience 

• Diploma or Degree in a technical field; and/or a combination of education and experience in ERP, Software Quality Assurance, Business Analyst, Data Mapping and analysis, or other related technical experience such as: Unit Testing, UAT, production support, error handling, log analysis, and issue resolution
• Knowledge of EDI Standards and principles (ANSI X12, EDIFACT)
• A basic understanding of data mapping, transformation (XML, CSV, flat files)
• Understand communication protocols (AS2, FTP/SFTP, VAN)
• Must have proficient computer skills, be technologically inclined, and be interested in learning new/additional software tools
• Excellent communication skills - verbal and written, internal and external
• Basic knowledge of Microsoft Office Suite: Word, Outlook, PowerPoint, Teams and SharePoint
• Intermediate Excel level skills are a requirement
• Experience with Odoo (or other CRM) is an asset
• Must be a self-starter with strong skills in time management, organization and attention to detail
• Project Management experience is considered an asset
• RCMP Criminal Background Check (for Secure B Reliability Status) is required
• Must have resided in Canada for five consecutive years to be eligible for this role

Any offer of employment will be subject to verification of employment and education background checks, including a criminal record check. Candidates must be legally entitled to work in Canada at the time of their application.

We appreciate your application; however, we will only be contacting the candidates we wish to interview.