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Careers

Join our team of innovative professionals and lets build our future together!

At Commport, we recognize that our people are not just our greatest asset; they are the driving force behind our success and the success of our clients. While we are a technology company, our commitment extends beyond innovation and solutions – we place people at the heart of everything we do. We firmly believe that happy and fulfilled individuals are instrumental to our collective achievements. Take immense pride in being a part of our vibrant, diverse, and dedicated team, where collaboration and excellence thrive.

Current Job Postings

We are currently seeking a permanent, full-time EDI Analyst to join our growing team!

Reporting to the Director, EDI Services, the EDI Analyst is responsible for the implementation of EDI between Commport customers and their trading partners. The EDI Analyst modifies and manages all mapping documentation for Commport customers and provides support to EDI production processes as required.

What You Will Do:

  • Manage projects for customer implementations across all EDI business using a variety of software tools and adhering to delivery dates and deadlines.
  • Manage, maintain, and update all EDI Services translator products and their underlying databases, regardless of their deployment location.
  • Translate the needs of a business or client into a technical solution via active listening, and communicates that solution back to the customer in a way that is easily understood.
  • Establish contact with customers and their trading partner(s) to coordinate EDI testing, change requests and implementations, which are the primary link between the customer and their trading partner for any requested set up.
  • Work with the customer and trading partner to resolve issues quickly and effectively.
  • Analyze the data/documents being exchanged and review maps of customer documents to ensure the EDI Mapper accommodated all their Trading partners and EDI Standards.
  • Troubleshoot testing or data processing issues utilizing knowledge of system architecture and configuration (with the help of senior staff), to identify the source of problems and make improvements.
  • Test and correct any failures (with the assistance of a Programmer if required) as needed, to ensure compliance with mapping documentation and the EDI Standards.
  • Train customers on the use of various customer-facing services or tools.
  • Communicate any changes in timeline, roadblocks, and scope of work creep in collaboration with the Customer Success Manager.
  • Assist Customer Success Managers in providing the best possible solutions to solve our customer issues.
  • Work with Network Administration and Help Desk teams when required, to support proper data exchanges via communications (AS2, SFTP, InterVANFTP, FTP).
  • Track all customer related activities in CRM on a continuous basis.
  • Follow Commport’s Security Policies and procedures and all laid out best practices.

*All other duties as assigned.

Skills You Possess:

  • Accountability
  • Analytical thinking
  • Planning and organizing
  • Problem solving
  • Service orientation
  • Teamwork

Work Conditions:

  • Remote work and in-office work
  • Manual dexterity required to use desktop computer and peripherals

What We Are Looking For

  • Diploma or Degree in a technical field
  • A minimum of two years Help Desk, EDI Mapper or other EDI related technical experience
  • Knowledge of EDI Standards and principles
  • Knowledge of Customer Service principles and best practices
  • Must have proficient computer skills, be technologically inclined, and be interested in learning new/additional software tools
  • Strong skills in time management and organization an asset.
  • Project Management experience is considered an asset
  • Knowledge of Microsoft Office Suite: Word, Excel, Outlook and PowerPoint
  • Experience with Microsoft Dynamics (or other CRM) is an asset
  • Experience with Microsoft SharePoint is an asset
  • Communication skills - verbal and written, internal and external
  • Must be a self-starter, who can tolerate stress
  • Attention to detail, initiative and reliability
  • Must reside in Canada for five consecutive years to be eligible for this role
  • Must undergo an RCMP Criminal Background Check (for Secure B Reliability Status)

Application information:

Commport Communications is an equal opportunity employer; we welcome applications from people with disabilities, and we can provide accommodations during hiring processes. We value the diversity of the people we hire and serve.

Diversity at Commport Communications means fostering a workplace in which individual differences are recognized, appreciated and respected, as well as responded to in ways that fully develop and utilize each person’s talents and strengths.

Any offer of employment will be subject to verification of employment and education background checks, including a criminal record check. Candidates must be legally entitled to work in Canada at the time of their application.

If you are interested in and well-qualified for this exciting opportunity, please submit your resume with cover letter via Indeed only.

We appreciate your application; however, we will only be contacting the candidates we wish to interview.

 

Join the Commport Team | Apply Now

Commport Core Values

Values

DEIB

We solve integration challenges in business-to-business relationships for the benefit of the communities in which we are all members

Customer Focus
Collaboration
Trust
Innovation
Commport - Diversity, Equity, Inclusion, and Belonging (DEIB)
Diversity, Equity, Inclusion, and Belonging (DEIB) in the Workplace Policy

Commport Communications is dedicated to promoting diversity, equity, inclusion, and belonging in the workplace. We celebrate and welcome the diversity of all employees, stakeholders, and external personnel.

Commport has adopted this policy as part of its commitment to foster an environment where everyone feels as though they belong and that their dignity, beliefs, and identity are respected. To achieve this, we strive to create a supportive work environment and a culture that welcomes everyone and encourages equitable opportunities for all employees. Commport will comply with all applicable legislation in pursuit of these endeavors.

culture

The Commport Team

We endeavor to create a fun and exciting workplace for all of our staff. One of the ways that we do this is through social events organized by Commport’s Social Committee. 

“A company’s employees are its greatest asset, and your people are your product” –Richard Branson.

Stay Connected with Us

We are continuously interested in talented individuals who want to progress their careers and make a difference to our business. If you have a passion for customer service, computer programming, and technology, and a desire to achieve great results within a collaborative, entrepreneurial environment – we’d like to hear from you. 

 

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