Commport Careers

Join our team of innovative professionals and let’s build our future together.

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E-commerce continues to be a high growth market and our leadership teams' entrepreneurial spirit is energized by the challenge to continue as leaders within our industry. Commport believes that empowering our employees to grow and develop opens doors for the future of our team, our business and our clients. We encourage collaboration and innovation to continue to provide our clients with the newest technological advancements in EDI, VAN and GDSN solutions.

We are continuously interested in talented individuals who want to progress their careers and make a difference to our business. If you have a passion for customer service, computer programming, and technology, and a desire to achieve great results within a collaborative, entrepreneurial environment - we'd like to hear from you. 

If you are interested in leaving a a resume please email a cover letter and resume to humanresources@commport.com.

Submit Your Resume & Cover Letter

Commport Communications International Inc. welcomes and encourages applications from people with disabilities.  Accommodations are available on request for candidates taking part in all aspects of the selection process.

Customer Success Manager - Key/Enterprise Accounts

We are currently seeking a permanent, full-time Customer Success Manager – Key/Enterprise Accounts to join our growing team!

Reporting to the Vice President of Customer Success, the Customer Success Manager – Key/Enterprise Accounts is responsible for developing/servicing customer relationships that promote retention, loyalty and drives increased revenue. The role will manage a portfolio of high profile accounts and collaborate with a variety of teams at Commport to ensure customer engagement and organizational success.

What You Will Do:

  • Drives retention and growth among our most valuable, high profile customers by understanding their business needs and helping them succeed.
  • Collaborates with various teams and resources within Commport to prepare highly customized proposals and Statements of Work, identifying complex solutions and customized service/product recommendations.
  • Presents proposals and SOW’s to customers which could include several key contacts at customer sites (travel may be required).
  • Prepares formal project plans and project manages to ensure that project implementations remain on track to meet customers’ needs and timelines.
  • Prepares customer ROI reports for presentation to VP, Customer Success.
  • Collects and analyses data and customer feedback/referrals/testimonials and turns into onboarding and retention strategies, as well as feeds into the product roadmap.
  • Identifies opportunities, develops and closes, with tracking in MS Dynamics.
  • Provides insights to customers to ensure that they get the most out of our products with the aim of helping grow our revenue.
  • Monitors and reports on customer health, quickly identifying and resolving any issues and problems faced by customers and deals with complaints to maintain trust.
  • Keeps Customer CRM accounts (Dynamics) accurate, meaningful and up to date, including the Clean Order process steps.

* All other duties as assigned

 

Skills You Possess:

  • Strong communication and interpersonal skills with ability to build strong client relationships
  • Proven ability to work with numbers, perform mathematical skills and analytics
  • Proven excellence in Excel
  • Strong analytical skills, with the ability to translate data into insights
  • Proven project management skills
  • Problem solving and decision making skills
  • Excellent time management and organizational skills
  • Excellent business acumen, presentation and negotiation skills.
  • Driven, self-motivated, enthusiastic and with a “can do” attitude with a Bias for action
  • Ability to create structure in ambiguous situations and design effective processes
  • Attention to detail and accuracy in preparing financial and metrics information
  • Have, or be willing to learn, EDI, Van, QA or other technical skills
  • Passionate about customers and providing a world class customer experience

 

Work Conditions:

  • Overtime as required
  • Sitting for extended periods of time
  • Able to lift at least 50 lbs.
  • Manual dexterity required to use desktop computer and peripherals.

 

What We Are Looking For:

  • A Bachelor’s degree in Accounting, Business Administration (or related field of study)
  • Ideally 8+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role
  • Experience in working with complex, multi-divisional, multi-geographical customers
  • Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)
  • Experience delivering revenue numbers and producing accurate forecasts
  • Bilingual in French and English is a definite asset
  • You must do an RCMP Criminal Reference Check and obtain Secure B Reliability Status to perform this role

 

Benefits and Perks:

  • Competitive compensation
  • Opportunities for personal and professional growth
  • Microsoft Partner Program
  • Group Benefits (individual and family options) which include medical and dental coverage
  • Employee Assistance Program
  • Group Registered Retirement Savings and Deferred Profit Sharing Plans
  • Inspiring company culture and opportunity to learn from experienced entrepreneurs
  • Potential for remote work arrangement

 

Commport Communications International, inc. welcomes all applicants. Accommodations during all phases of the screening and recruitment process will be made wherever possible.

If you are interested in and well-qualified for this exciting opportunity, please submit your resume with cover letter, via Indeed no later than July 23, 2021.

Application deadline: 2021-07-23

Job Types: Full-time, Permanent

Salary: From $55,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Flexible schedule
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match
  • Tuition reimbursement
  • Vision care
  • Work from home

 

Schedule:

  • 8 hour shift

 

Education:

  • Bachelor's Degree (required)

 

Experience:

  • relevant work: 8 years (required)

 

Work remotely:

  • Temporarily due to COVID-19

Customer Success Manager - Major Accounts

Position Overview

Reporting to the VP Customer Success, the Customer Success Manager (CSM) – Major Accounts is responsible for developing/servicing customer relationships that promote retention, loyalty and drives increased revenue. The role will manage a portfolio of diverse, major accounts and collaborate with a variety of teams at Commport to ensure customer engagement and organizational success.

Main Job Tasks and Responsibilities

  1. Drives retention and growth among our identified Major Accounts by understanding their business needs and helping them succeed.
  2. Represents the voice of the customer to provide input into every core product, marketing, sales and support processes.  Accountable for achieving or exceeding individual revenue targets through Cross Sales and Upsales.
  3. Creates and manages a communications plan with a consistent and appropriate level of outreach.
  4. Negotiate contracts within standard guidelines.
  5. Documents and correctly prices complex Statements of Work (SOW’s) using business analysis skills.
  6. In-depth knowledge of all Commport products.
  7. Gauges customers’ levels of engagement with the company and provides feedback to other teams regarding product and service improvements.
  8. Coordinates support with relevant subject matter experts.
  9. Identifies opportunities, develops and closes with tracking in Dynamics.
  10. Provides insights to customers to ensure that they get the most out of our products with the aim of helping grow our revenue.
  11. Monitors and reports on customer health, quickly identifying and resolving any issues and problems faced by customers and maintains trust by handling complaints. Collects and analyzes data and customer feedback/referrals/testimonials and turns into onboarding and retention strategies as well as feeds into the product roadmap.
  12. Keeps Customer CRM accounts (Dynamics) accurate, meaningful and up to date, including the Clean Order process steps.

The scope of responsibilities of the Customer Success Manager–Major Accounts is

  1. Customers with approximately 1-2 distinct software offerings
  2. Responsible for book of business worth between $ 1 and 2 million in revenues per year
  3. Approximately 50 customers, with approximate value of $10,000-$50,000 per account/per year
  4. Handles standard but complex opportunities

Education and Experience

  1. A Bachelor’s degree in accounting, business administration or related field of study; OR
  2. 5+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role  Experience in working with complex, multi-divisional, multi-geographical customers
  3. Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)
  4. Experience delivering revenue numbers and producing accurate forecasts
  5. Experience in sales and providing solutions based on customer needs
  6. Knowledge of Microsoft Office Suite

Key Competencies

  1. Strong communication and interpersonal skills with ability to build strong client relationships
  2. Proven ability to work with numbers and perform basic mathematical skills
  3. Strong analytical skills, with the ability to translate data into insights
  4. Problem solving and decision making skills
  5. Excellent time management and organizational skills
  6. Excellent business acumen, presentation and negotiation skills.
  7. Driven, self-motivated, enthusiastic with a “can do” attitude and a bias for action
  8. Ability to create structure in ambiguous situations and design effective processes
  9. Attention to detail and accuracy in preparing financial and metrics information
  10. Have, or be willing to learn, EDI, Van, QA or other technical skills
  11. Passionate about customers and providing a world class customer experience
  12. Strong Excel skills

Customer Success Manager - Small/Medium Business

Position Overview

Reporting to the VP Customer Success, the Customer Success Manager (CSM - Small/Medium Business) is responsible for developing/servicing customer relationships that promote retention, loyalty and drives increased revenue. The role will manage a portfolio of Small and Medium Business accounts and collaborate with a variety of teams at Commport to ensure customer engagement and organizational success.

Main Job Tasks and Responsibilities

  1. Drives retention and growth among our small/medium business customers by understanding their business needs and helping them succeed.
  2. Coordinates with marketing for targeting campaigns and distribution of information to customers either via phone calls, email campaigns, webinars, etc.
  3. Prepares proposals and makes product recommendations using standard templates, pricing and contracts.
  4. Utilizes and follows standard and defined process flow documentation and escalation plans.
  5. Coordinates with other departments to facilitate implementation of technical solutions to meet customers’ needs.
  6. Collects and analyses data and customer feedback/referrals/testimonials and translates those into onboarding and retention strategies as well as feeds into the product road map.
  7. Identifies opportunities in assigned book of business of current customers and develops these opportunities through Quotes and ultimately to Orders, tracking progress at all times in Microsoft Dynamics.
  8. Provides insights to customers to ensure that they get the most out of our products with the aim of helping grow revenue.
  9. Monitors and reports on customer health, quickly identifying and resolving any issues and problems faced by customers and effectively resolves complaints to maintain trust.
  10. Maintains accurate Customer CRM accounts (Dynamics) that are meaningful and up to date and includes the Clean Order process steps.
  11. The scope of responsibilities of the Customer Success Manager, Small/Medium Business is:
  12. Customers typically using 1 distinct Commport service/product line
  13. Responsible for book of business worth up to $500,000 in revenues per year
  14. Approximately 300 customers, with approximate value of $1,200 per account/per year
  15. Handle standard and simple opportunities

Key Competencies

  1. Strong communication and interpersonal skills with ability to build strong client relationships
  2. Driven, self-motivated, enthusiastic and with a “can do” attitude and a bias for action
  3. Problem solving and decision making skills
  4. Excellent time management and organizational skills
  5. Attention to detail and accuracy in preparing financial and metrics information
  6. Passionate about customers and provides world class customer experiences

Education and Experience

  1. Post-Secondary education in a related field preferred; OR
  2. 2+ years of relevant work experience in a Marketing, Business Development or other client-facing role
  3. EDI, Van, QA or other technical skills are an asset (or eager to learn)
  4. Knowledge of Microsoft Office Suite

 

Senior Software Developer

Our company located in Aurora, is currently seeking a full-time Senior Software Developer to join our team. 

Reporting to the Chief Enterprise Architect, the Senior Software Developer is responsible for contributing to the development, implementation and support of specified applications.

 

What You Will Do:

  • Analyzes customer requirements.
  • Designs and proposes solutions.
  • Implements applications using Visual Studio .NET and SQL.
  • Debugs and performs testing at unit, module and application level.
  • Documents the new designs and the code implementation.
  • Generates SQL reports for internal and external use.
  • Maintains old applications, migrating to new technologies.
  • Provides operational support through the phone, email and active monitoring.

* All other duties as assigned

 

Skills You Possess:

  • Customer focused
  • Suitable to fast paced and agile environment
  • Excellent written and verbal communication
  • Organizing and planning
  • Detail-orientated
  • Initiative, reliability, adaptability
  • Multi-tasking
  • Creativity
  • Interpersonal communication skills
  • Leadership capabilities

 

What We Are Looking For:

  • BS/BA in Computer Science or Equivalent Engineering Degree
  • 5+ years of proven experience in the architecture, design and implementation of N-Tier web-based applications
  • Current Microsoft Certification in related .NET Technologies
  • Solid knowledge of .NET development tools, SQL Server and database concepts
  • Ability to create databases, tables, stored procedures, and views in MSSQL
  • Extensive experience in Web technologies using Silverlight, XAML, NET, XML, CSS and .NET desktop applications technologies
  • Knowledge of compiler design
  • In depth knowledge of Entity Framework, ADO.NET, WCF, RIA Services, T4 generators
  • In depth knowledge of TDD, NUnit, BDD and SpecFlow
  • Ability to communicate technical information to team members, peers, management & clients
  • Proven training skills with specific strengths in staff and client training
  • Understanding the architecture of the n-tier environments
  • Experience in Agile (SCRUM) project methodology and practices

 

Benefits and Perks:

  • Competitive compensation
  • Opportunities for personal and professional growth
  • Microsoft Partner Program
  • Group Benefits (individual and family options) which include medical and dental coverage
  • Employee Assistance Program
  • Group Registered Retirement Savings and Deferred Profit Sharing Plans
  • Inspiring company culture and opportunity to learn from experienced entrepreneurs
  • Potential for remote work arrangement

 

Application Process:

Commport Communications International Inc. welcomes all applicants. Accommodations during all phases of the screening and recruitment process will be made wherever possible.

If you are interested in and well qualified for this exciting opportunity, please submit your resume with cover letter, via Indeed.

We appreciate your application; however, we will only be contacting the candidates we wish to interview.

Network Administrator

 

We are currently seeking a permanent, full-time Network Administrator to join our growing team!

Reporting to the IT Operations Manager, the Network Administrator is responsible for administering, documenting and maintaining IT infrastructure and systems operations as well as professional and timely internal and external client support.

What You Will Do:

  • Responds to internal and external client support requests as required.
  • Sets up, tests, maintains and supports AS2 communication streams.
  • Supports and maintains EDI communications.
  • Conducts systems back-ups.
  • Restores systems and files as required.
  • Sets up, tests, maintains and supports FTP and SFTP and Inter-VAN communications.
  • Supports and repairs hardware.
  • Supports and installs software.
  • Administers telephone system.
  • Documents processes.
  • Conducts daily system checks.
  • Performs daily and weekly housekeeping.
  • Investigates new technologies
  • Responds to after hours and weekend calls in a timely manner.
  • Provides support to lower tier team members (e.g. Junior Network Administrator).
  • Inputs all projects, tasks etc. into Microsoft Dynamics on a daily basis.

* All other duties as assigned

 

Skills You Possess:

  • Effective organization and communication skills
  • Excellent communication skills internal staff and external clients
  • Knowledge of various software utilities and applications
  • Understanding of AS2 and EDI communications
  • Ability to learn quickly and adapt to a fast paced technology environment
  • Creative and imaginative problem solving skills
  • Ability to troubleshoot issues in a timely and effective manner
  • Ability to work independently or as a collaborative team member

 

Work Conditions:

  • Overtime as required
  • Sitting for extended periods of time
  • Able to lift at least 50 lbs.
  • Manual dexterity required to use desktop computer and peripherals.

 

What We Are Looking For:

  • 4 – 6 years experience in IT Technology
  • Knowledge and understanding of LAN/WAN technologies including Ethernet and TCP\IP communications, Routers/Switches, Network and Firewall configurations
  • Experience with current and legacy hardware platforms (CPUs and Chipsets)
  • Experience with various Microsoft desktop applications

 

Benefits and Perks:

  • Competitive compensation
  • Opportunities for personal and professional growth
  • Microsoft Partner Program
  • Group Benefits (individual and family options) which include medical and dental coverage
  • Employee Assistance Program
  • Group Registered Retirement Savings and Deferred Profit Sharing Plans
  • Inspiring company culture and opportunity to learn from experienced entrepreneurs
  • Potential for remote work arrangement
  • You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity.

 

Application Process:

Commport Communications International, inc. welcomes all applicants. Accommodations during all phases of the screening and recruitment process will be made wherever possible.

If you are interested in and well-qualified for this exciting opportunity, please submit your resume with cover letter, via Indeed no later than June 25, 2021.

We appreciate your application; however, we will only be contacting the candidates we wish to interview.

Application deadline: 2021-06-25

Commport Communications provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Types: Full-time, Permanent

Salary: $45,000.00-$55,000.00 per year