Careers

Join our team of innovative professionals and lets build our future together!

At Commport, we recognize that our people are not just our greatest asset; they are the driving force behind our success and the success of our clients. While we are a technology company, our commitment extends beyond innovation and solutions – we place people at the heart of everything we do. We firmly believe that happy and fulfilled individuals are instrumental to our collective achievements. I take immense pride in being a part of our vibrant, diverse, and dedicated team, where collaboration and excellence thrive.

Current Job Postings

Join Commport Communications International as our Cyber Security Manager!

Company Overview:
Commport Communications International, inc. is a renowned leader in providing innovative supply chain management solutions worldwide. Our commitment to excellence extends to cybersecurity, where we prioritize safeguarding our systems and data integrity. As we continue to grow, we're seeking a passionate and skilled Cyber Security Manager to join our team and lead our cybersecurity efforts with expertise and dedication.

Job Overview:

Reporting to the COO, the Cyber Security Manager at Commport is a pivotal role responsible for overseeing all aspects of cybersecurity operations. This position demands a blend of technical proficiency, leadership acumen, and strategic foresight to effectively manage cybersecurity risks. As a subject matter expert, you will spearhead security-related projects, lead day-to-day security operations, and collaborate cross-functionally to enhance our cybersecurity posture.

What you'll be doing:

Security Operations

  • Lead and execute day-to-day security operations, including monitoring systems (phishing, DLP, SEM, MSSP threat case escalation, etc.), investigating incidents, and responding to threats.
  • Manage security related vendors, acting as Commport’s point-of-contact with security vendors including Commport’s SOC/MSSP.
  • Configure security technologies including audit tools, data classification and alerting.
  • Assist Network Operations team with prioritization of Patches and Vulnerability Remediations.
  • Execute regularly scheduled internal audits for password compliance.

Security Program Management

  • Develop company-wide security strategy and matures security capabilities.
  • Manage security policies, standards, procedures, ensuring annual updates and on-going compliance.
  • Act as Company Chief Security Officer for GOC Contract Security Program.
  • Provide security expertise for infrastructure projects and configurations.

Awareness and Training

  • Manage and continuously update the Commport ‘Security’ hub on SharePoint.
  • Produce and sends quarterly security newsletters to staff.
  • Execute annual security awareness training program and obtain security policy acknowledgments.
  • Monitor the external environment and shares relevant information.

Risk Assessment and Mitigation

  • Manage risk profiles pertaining to infrastructure and operations; provide recommendations to mitigate risks and participate in remediation projects and activities.
  • Make decisions and provide direction to company stakeholders in matters pertaining to infrastructure, operations, policy compliance and security based on current Risk Levels.
  • Support Information Security Governance, Risk, and Compliance which includes client inquiries, security contracts, risk management, and compliance management.
  • Remain current on security-related regulatory and compliance matters and industry best practices.
  • Develop and manages vendor risk management process, including conducting vendor risk assessments, and establishing contractual security requirements.
  • Conduct annual review of service-provider SOC audits and/or security controls.

Compliance and Reporting

  • Manage corporate technology security audits, including SOC 2 Type 2, penetration tests and others.
  • Specifically responsible for responding to client inquiries in relation to Commport’s security controls and leads the effort to respond to customer-initiated audits and security assessments.
  • Regularly report on security performance, incident trends, and compliance status.

Incident Response Management

  • Lead incident handling and cross-team coordination, including after hours in emergency situations.
  • Establish and maintain incident response plans to effectively address security incidents and breaches.
  • Lead regularly scheduled table-top exercises and incorporates lessons learned.

Security Infrastructure Management

  • Provide cyber-security architecture and systems engineering consulting to IT and business teams.
  • Manage the implementation and operation of cyber security controls in collaboration with multiple teams.
  • Support the Manager of IT Operations and service providers to develop and implement controls.

*All other duties as assigned.

Key competencies you exel in:

  • Accountability
  • Communication
  • Critical Thinking
  • Leadership
  • Organizational and Environmental Awareness
  • Risk Management

Working conditions:

  • Hybrid work model with minimum in-office attendance and flexible working options to support work-life balance
  • Manual dexterity required to use desktop computer and peripherals
  • Ability to attend and conduct presentations
  • On-call as required to achieve assigned duties

Education and experience:

Non negotiables

  • University degree or equivalent in Information Technology with a minimum of 7 years of information technology experience, 3 years of which in an Information Security role
  • Experience with SOC 2 Type 2 Audits
  • Computer literacy, including effective working skills of Microsoft business applications
  • Knowledgeable in both qualitative and quantitative risk assessment methodologies
  • Understanding of IT/IS concepts and how to articulate those in terms of risk
  • Experience with and understanding of overall GRC concepts
  • Technological aptitude – learns quickly and adapts easily in a fast-paced technology environment
  • Excellent communication and presentation skills, both written and verbal
  • Ability to work independently or as a collaborative team member as situations dictate
  • Confident decision-making skills regarding determining project guidelines, purpose, following through and completion
  • Strong project management skills – able to manage several high-priority, short deadline projects simultaneously
  • Proven creative and innovative problem-solving skills and the ability to troubleshoot complex issues in a timely and effective manner
  • Demonstrated team leadership abilities to effectively collaborate with multiple teams
  • Must have resided in Canada for five consecutive years and undergo/pass an RCMP Criminal Background Check (for Secure B Reliability Status)

Nice-to-haves

  • Industry recognized security certifications
  • Experience with ISO 27001/27002 and/or NIST CIF
  • Knowledge of ITIL and project management
  • Experience with PCI
  • Internet Security Services (Web Gateway and Application layer firewalls)
  • Experience with Solarwinds (SEM, NPM, SCM, Orion Platform)
  • Experience with Data Loss Prevention concepts and tools, including MS Purview
  • Understanding of financial reports including budgetary guidelines and project expenditures

Direct Reports:

0-2

Application Process:

Commport welcomes all applicants. Accommodations during all phases of the screening and recruitment process will be made wherever possible.

If you're ready to take on this exciting opportunity and contribute to our cybersecurity efforts at Commport Communications, please submit your resume via Indeed or apply through our website at www.commport.com/careers. We look forward to reviewing your application!

We appreciate your application; however, we will only be contacting the candidates we wish to interview.

Salary: $109,000.00-$136,000.00 per year

We are currently seeking a permanent, full-time Help Desk Representative to join our growing team!

Reporting to the Director, EDI Services, the Help Desk Representative is responsible for receiving, recording, and reconciling customer/end user technical questions on use and implementation of software solutions in a timely and professional manner.

What You Will Do:

  • Monitor both the incoming Help Desk email queue and phone queue for incoming customer support inquiries.
  • Respond to and communicate with the customer from initiation of request through to case resolution, and within defined timeframes.
  • Document and track all support tasks and communication pertaining to customer issues and requests.
  • Follow provided escalation plans for customer issues that cannot be resolved independently.
  • Communicate with immediate team as well other departments as required, to achieve resolutions.
  • Monitor cases to ensure timely responses.
  • Ensure completion of an issue whether it has been escalated for resolution or not.
  • Close completed activities and cases.
  • Create and be assigned cases and activities requiring notes and follow-ups to be logged in Microsoft Dynamics CRM.
  • Set up new Customer/Trading Partner relationships and maintains updated account information in CRM.
  • Find and share documentation utilizing Microsoft SharePoint collaboration software.
  • Proactively assess opportunities for help desk support improvement.
  • Monitor the alert system at all times.
  • Document and track all activity pertaining to internal alerts, working with customers and/or coworkers to determine a solution.
  • Perform Electronic Data Interchange (EDI) analysis.
  • Investigate errors and perform compliance and regression testing on new implementations and integration projects by knowing and understanding EDI, XML, positional and delimited flat file, and other file structures.
  • Initiate internal Emergency Notifications when processes are down, and customers are impacted.
  • Utilize basic knowledge of communication protocols (including FTP and AS2) to “Track and Trace” for troubleshooting and resolving various system alerts.
  • Utilize strong problem-solving skills, along with proprietary tools and process flow diagrams for track and trace requests, to locate missing transactions and identify the cause of the issue.
  • Update job knowledge by participating in educational and development opportunities.
  • *All other duties as assigned.

 

Skills You Possess:

  • Accountability: attention to detail, initiative and reliability
  • Analytical Thinking
  • Communication: verbal and written, internal and external
  • Problem Solving
  • Service Orientation
  • Teamwork: excellent interpersonal skills and ability to work within a team

 

Work Conditions:

  • Remote work and in-office work
  • Manual dexterity required to use desktop computer and peripherals
  • Mandatory shift work required for all shifts (weekly rotations): 6:30am to 3:00pm; 7:30am to 4:00pm; 8:30am to 5:00pm; and 10:30am to 7:00pm

 

What We Are Looking For

  • High school diploma required, university or college degree in a related field preferred (e.g., Technology or Business); and/or,
  • A minimum of 2 years Customer Service/Call Centre experience, preferably in a technical environment
  • Computer literacy and working knowledge of Microsoft Word, Excel, Outlook, SharePoint and PowerPoint
  • MicrosoftDynamics (or other CRM or ticketing system) experience is an asset
  • Must be able to troubleshoot and provide stellar customer service via phone and email
  • Basic understanding of EDI, XML, positional and delimited flat file, and other file structures are an asset
  • Ability to follow provided escalation plans
  • Must have a keen sense of organization and planning with solid stress and time management skills
  • Able to work both independently and in a team
  • Ability to communicate technical information to team members, colleagues, clients and management
  • Must undergo an RCMP Criminal Background Check (for Secure B Reliability Status)
  • Must reside in Canada to be eligible for this role

 

Application information:

Commport Communications is an equal opportunity employer; we welcome applications from people with disabilities, and we can provide accommodations during hiring processes. We value the diversity of the people we hire and serve.

Diversity at Commport Communications means fostering a workplace in which individual differences are recognized, appreciated and respected, as well as responded to in ways that fully develop and utilize each person’s talents and strengths.

Any offer of employment will be subject to verification of employment and education background checks, including a criminal record check. Candidates must be legally entitled to work in Canada at the time of their application.

If you are interested in and well-qualified for this exciting opportunity, please submit your resume with cover letter via Indeed only.

We appreciate your application; however, we will only be contacting the candidates we wish to interview.

Salary: $48,000.00-$52,000.00 per year

Join the Commport Team | Apply Now

Commport Core Values

Values

DEIB

We solve integration challenges in business-to-business relationships for the benefit of the communities in which we are all members

Commport - Diversity, Equity, Inclusion, and Belonging (DEIB)
Diversity, Equity, Inclusion, and Belonging (DEIB) in the Workplace Policy

Commport Communications is dedicated to promoting diversity, equity, inclusion, and belonging in the workplace. We celebrate and welcome the diversity of all employees, stakeholders, and external personnel.

Commport has adopted this policy as part of its commitment to foster an environment where everyone feels as though they belong and that their dignity, beliefs, and identity are respected. To achieve this, we strive to create a supportive work environment and a culture that welcomes everyone and encourages equitable opportunities for all employees. Commport will comply with all applicable legislation in pursuit of these endeavors.

culture

The Commport Team

We endeavor to create a fun and exciting workplace for all of our staff. One of the ways that we do this is through social events organized by Commport’s Social Committee. 

“A company’s employees are its greatest asset, and your people are your product” –Richard Branson.

Stay Connected with Us

We are continuously interested in talented individuals who want to progress their careers and make a difference to our business. If you have a passion for customer service, computer programming, and technology, and a desire to achieve great results within a collaborative, entrepreneurial environment – we’d like to hear from you. 

 

Don’t Forget to Follow Us