Introduction
In today’s healthcare industry, operational speed and accuracy are vital, not just for cost efficiency but for patient care outcomes. For Hologic, a global leader in women’s health innovation, inefficient manual order processes were creating bottlenecks that directly impacted customer service and fulfillment timelines.
That was before they partnered with Commport Communications, a Canadian B2B integration leader. With the help of Commport’s Integrated EDI Solution, Hologic achieved an astonishing 75% reduction in order processing costs (The cost per order dropped from $1.67 for manual processing to just $0.42 with EDI) and dramatically accelerated order fulfillment from days to hours.
Let’s dive into how this transformation happened and what it means for other healthcare and life sciences organizations seeking digital agility.
HOLOGIC Company Profile
Hologic, a leading women’s health company, supports women at every stage of life. We develop medical technologies designed to achieve exceptional clinical results – like the world’s first 3D mammography system – that detect, diagnose and treat health conditions affecting women around the world. Our advancements in diagnostics, gynecological surgical solutions and breast and skeletal health help healthcare professionals treat their patients with ever-greater certainty.
For four decades, we have transformed early detection, championed preventive care and fueled innovative surgical solutions to advance the standard of care andimprove patients’ lives – and we aren’t stopping there. We continuously invest in improving care for women by harnessing emerging science, like advanced-learning artificial intelligence for our diagnostic imaging.
At Hologic, we know that improving women’s health can have a powerful ripple effect on families, communities and society; it is one of the many reasons that drives us to relentlessly pursue better health for women everywhere.
The Challenge: Manual Processing Was a Costly Bottleneck
According to Rozmin Jasani, Customer Data Quality Analyst at Hologic:
“Our orders would pass through multiple hands—checking products, quantities, and warehouses—resulting in 3-4 touches per order.”
This process brought multiple challenges:
- High Processing Costs: $5 per order in a high-volume environment quickly adds up.
- Slow Fulfillment: Orders took 1–3 business days, delaying shipments.
- Human Error: Manual data entry led to discrepancies and rework.
- Inefficient Use of Resources: Staff were consumed by repetitive tasks instead of focusing on higher-value work.
These inefficiencies were particularly problematic in the healthcare sector, where timely and accurate order fulfillment can directly impact patient care. Hologic recognized that to maintain their market position and improve customer satisfaction, they needed a more efficient, accurate, and cost-effective order processing system.
The Solution: Commport’s Integrated EDI to the Rescue
Hologic sought a scalable, secure, and healthcare-friendly EDI partner—and found the perfect fit in Commport.
“We needed a solution that could connect seamlessly with our trading partners while enhancing our data quality,” notes Rozmin. “Commport’s approach aligned perfectly with our goals.” – Rozmin Jasani
Why Hologic Chose Commport:
- High industry reputation, especially in healthcare EDI
- Structured onboarding with defined milestones
- Canadian compliance expertise for postal code accuracy
- Dedicated Customer Success Manager (CSM) for ongoing support
From data cleanup to system integration, the entire implementation took only a few weeks—a rapid transformation for a global healthcare brand.
The Results: Measurable Gains Across Every Metric
The implementation of Commport’s EDI solution delivered immediate and significant benefits for Hologic:
Cost Savings
- Cost per order dropped from $1.67 (manual) to $0.42 (EDI)
- That’s a 75% cost reduction
- With 400 orders/month, Hologic saves thousands monthly
Efficiency Boost
- Orders that once took 1–3 days now process same day
- Manual touchpoints reduced from 3-4 to nearly zero
- Staff time freed for strategic tasks
Operational Accuracy
- Automated validation reduced errors
- Better visibility using Commport Monitor
- Raw data enables smarter, data-driven decision-making
Stronger Partner Relationships
- Improved order accuracy and timeliness = enhanced trading partner trust
- Quick team adaptation = faster ROI
- Easier upselling and performance tracking
“The transformation has been remarkable,” Rozmin says. “Not only have we reduced costs and improved accuracy, but we’ve also enhanced our relationships with trading partners.”
Conclusion: A Strategic Investment That Pays Off
Hologic’s journey proves that EDI isn’t just a technical upgrade—it’s a strategic accelerator. By digitizing their workflow with Commport, they didn’t just fix inefficiencies—they gained a competitive advantage.
Healthcare suppliers, medtech companies, and life sciences firms can all take a page from Hologic’s playbook. If your order processes still involve spreadsheets, faxes, or emails, it’s time to rethink your workflow.
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Frequently Asked Questions
EDI (Electronic Data Interchange) automates the exchange of business documents. In healthcare, it ensures faster, more accurate transactions that can affect patient care delivery and supply chain efficiency.
They reduced order processing costs by 75%, from $1.67 per order to $0.42, saving thousands of dollars each month.
Just a few weeks, thanks to Commport’s structured onboarding process and dedicated support.
Using Commport Monitor, Hologic could track real-time data, reduce errors, and uncover upselling opportunities.
Yes! Commport offers both Integrated EDI for enterprise clients and Cloud-based EDI for small and medium-sized businesses.
