EDI Support Services

Unless otherwise specified in an Order or signed agreement the following services are not included in Commport’s Standard Support Services but are available for additional fees. Please contact Commport Support to request a quote for a non-standard service.

Support of hardware and/or software not provided by Commport
Consulting or Professional services.
On-site support is not defined as a part of an Order or specific agreement
Customization of software or integration pieces not defined as a part of an Order or specific agreement
Configuration of any customer unique data not specifically included in an Order or specific service agreement
Testing beyond what is specifically included in an Order or specific service agreement
Installation of Commport products on the additional client and /or server machines not specifically included in an Order or specific service agreement
Resending raw EDI data files historical transactions older than thirty (30) days from the original transmission date
Customization of labels
Development of interfaces to other software systems not defined as a part of an Order or specific agreement
Product Training or retraining not specifically included in an Order or specific service agreement
Change requests to file mappings due to changes in a customer’s file layout or content
Support time for assistance with the completion of Data Sync product information or establishing item synchronizations above that are specifically included in an Order or specific service agreement.

EDI Support Services Packages

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Which package option is right for you?

We want to help you choose the best package to fit your needs

Estimated hours required annually	Best package for your needs
3-4	Prepaid 3
5-7	Prepaid 5
8 - 10	Prepaid 8
11-20	Bronze
21 - 39	Silver
40 -73	Gold

Why choose Commport, as your EDI partner?

One thing that separates Commport from other EDI providers is experience. We have been providing EDI services to our clients since 1985 and we are recognized as one of the leaders in the EDI industry, supported and trusted by 1000’s trading partners around the globe.

Every onboarding is different, and the requirements change from one trading partner to another, it’s important to provide a personalized approach to each partner which in turn establishes the connection, increases supply chain partnership, and supports business growth. The Commport team routinely delivers on this level of support. Consider how easy is it to add new trading partners to the system? What does that process look like?

Some of the other important things to keep in mind when choosing an EDI provider include the customer support, the connectivity options and the pricing plan being offered.

Commport offers flexible pricing options for all our services, contact us today to get a free quote!.

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