10 Signs Your EDI System Sucks

EDI Implementation Issues  to Fix Now

1. EDI as a Full Time Job

Someone in your office is keying invoices or other documents into a web portal - or 'doing EDI' is their full time job.

2. Fear of the EDI Setup

You would rather rely on faxes and phone calls to take orders than go through the hassle of setting up another EDI trading partner.

3. Help Isn't Available

Getting help from your provider or VAN is like sending a signal to an alien planet it takes 3 days for the message to get there and when they finally respond you're not sure you are speaking the same language.

4. Needs Not Met

You've been bullied into a solution selected by one or more of your trading partners - shouldn't a 'solution' fit your needs since you're the one paying for it?

5. No End in Sight

You hired a consultant for your EDI project 3 years ago and there is no end in sight

6. Trading Partner Issue

You are still dealing with one issue for a single trading partner and your provider just can't figure it out.

7. Headache Emails

Your start your day with a million emails regarding EDI issues

8. Learning a New Language

You're still trying to learn the difference between 4010 and 4030. SAC and TXI, segments and elements so you can have a meaningful conversation with your provider.

9. Missing Orders

You feel like Sherlock Holmes trying to solve "The Mystery of the Missing Order" at least once a month

10. Reference Guide

Your monthly bill requires its own 'Reference Guide' to decipher, and you're never sure you're actually getting what you paid for.

Conclusion

You supply chain automation system shouldn't be a pain to maintain, add extra work that adds no value to your business or require you to be an expert on all the ins- and outs of EDI. Your team should be able to focus on driving your business and EDI should be a seamless, uninterrupted connection between you and your customer or suppliers. If you're still struggling with any of the above, you don't have an 'EDI solution' - you have an EDI problem.

 

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